FAQ

1. Select the item the colour and size you are interested in.
2. Add items to your cart.
3. After selecting the items you are interested in purchasing, submit your order.
4. If it’s the first time shopping on our website, you will be prompted to open an account.  This information is required to process your order and issue an invoice.  If you require your item delivered to a different location kindly include this instruction in further information.
5. We will receive a notification of your order. We will check the availability of the items.
6. We will send a sales order from our website to you with the items available and total cost including shipping.
7. Once you agree with the items and cost you can issue payment via Wiipay options Credit Card or Debit Card payment.
8. Once payment is received we will prepare your package to ship with TTPOST.
9. The package will include the Items, Invoice and a Checklist. The Checklist confirms each item was checked for any defects, this is signed and the original is sent to you.
10. We will send you the tracking number for your package and notify you when the package is picked up.

1. For door to door delivery you will be notified when your order is shipped, its within 2-3 business days.
2. For curb side pickup you will be notified when your package is ready to collect. This is within 2 business days.

1. From the Menu Bar, under the “Account” tab, select the option “Track Your Order”.
2. Input your Order ID, which was sent to you via email upon purchase.
3. Input your Billing Email address used on checkout and click Track.

We will email a copy of the Delivery document with the tracking number you can contact us quoting this number for an update or you can connect to TTPOST with the tracking to check the status of your package.

1. From the menu bar, under the “Account” tab, click “Register”.
2. Complete the form with the required information.
3. Upon submission, a verification link will be sent to you via email.
4. After clicking on the verification link, your account would then be successfully set up.

How do I return a Product?

1. Items can be returned within seven days of receipt of the package. It must be returned in the original condition it was received when purchased and with the original receipt.
2. To return an item: The customer must return the item to The Chic Ideas Shop via a delivery courier.
3. Receipt of item: When an item is received, it will be checked and once approve, a refund or replacement will be initiated.
4. A sales representative will contact you once the package is received and during the process for any other necessary information required to complete the return.
5. If the item is an exchange of size, it will be sent out within three days to the courier. If the size is unavailable, a refund will be initiated.
6. If a return is for a refund, the refund will be issued within two working days from the date of the receipt of the package.

We offer three (2) delivery options.

1. TTPOST door to door delivery.
2. Curb pick up at Chic Ideas Shop 113a Caroni Savannah Road Charlieville Chaguanas.

A copy of your Invoice will be emailed to you and the Invoice will be in your package.

We offer two options for payment:

Online Transfer or Credit Card and Debit Card payment via WiPay

You can click on contact Information to find our email and Telephone Contact.  You can also  complete the Assistance form to request help in completing your order.

We are located at 113a Caroni Savannah Road Charlieville Chaguanas Trinidad.  We are 5 buildings after NP Gas Station on the Left South bound.  We are 9 buildings after ASJA School compound North bound on the right.